Frequently Asked Questions

How long do I have to wait?

You can normally expect your fitting cap and hair sample to be sent to you approximately two to three weeks after your scan and order have been sent to New Zealand. Usually international airmail and courier delivery take about a week. There may be delays from time to time due to a shortage of long hair (over 30 centimetres / 12 inches) in some colours. Following your approval of the fitting cap and hair sample, manufacture usually takes about 10 to 12 weeks.

There's a 'bubble' on the top what's wrong?

This means the cap isn't positioned correctly. If there's a 'bubble' on top and a gap along the nape edge, the hairpiece is too far forward. A 'bubble' at the crown usually indicates the prosthesis is too far back on the head. You'll feel even contact against your scalp when it's right. Feel free to follow our recommended steps for a correct fitting.

How much do I tip the stylist?
If you haven't been to a hair stylist in a while, the usual tip is between 15 and 20% depending on how much you like what he/she did for you. Most stylists only get a percentage of what you pay them and the salon gets the rest. This percentage differs from salon to salon. At Guys and Gals in Keene, the stylists only get 50% of what you are paying. You can expect your cut to cost about $120 for the first hour and a half. Plan on extra for chemical services like perms and highlights which take up a lot of the stylist's time. Remember that you don't have to get your hair cut every 6 weeks! If you get it done right the first time, you will only need a 'trim' when you get a repair done or if you decide to change your style.
What is the Warranty?

Freedom Hair of New Zealand (trademark) offers a one year warranty against defects in manufacturer's workmanship. This warranty begins on the date the piece is shipped from New Zealand. This warranty does not cover hair breakage due to 'mechanical breakage' which is avoidable.

What are the terms of Sale?

When you purchase a Freedom Hair vacuum-fitted prosthesis from Fuller Hair Inc. the customary down payment is half of the total cost. The balance is due before the piece is delivered to the client. Cancellations are allowed only BEFORE the fit cap and/or hair sample is approved. Cancellations before this incur a $500 cancellation fee. NO CANCELLATIONS are allowed after approval of fit cap and hair sample. This is a totally custom-made product and will never be usable by anyone other than the person it was originally made for.

Fitting information for your new hairpiece

Place the hairpiece upside down on your lap like a bowl, so you can see the label at the nape facing away from you. You will see two aluminium strip stiffeners in the silicone of each ear flap (the points that go in front of your ears). If necessary, the earflaps can be gently rounded inwards very slightly, so the cap edge always fits close to your temples. Use a wet cloth to dampen both your scalp and the inside of the hairpiece before you place it on your head this will allow the prosthesis to slide more easily into the correct position. Many people make this part of their daily routine. Wet and slide' is a proven method to ensure a good fit and avoid cap stretching. Check that no hair has fallen inside the cap. Bend your head down into the cap, then lift your head and hair together. Hold the hair at each side above your ears to gently wiggle or slide the cap into the correct position. Some hairpieces may need to be 'burped' to allow the release of trapped air this really just depends on the shape of your head. Look in a mirror or feel to check there's even spacing around each ear, and there's no bubble' or air space at the top or crown. It is essential that the hairpiece is correctly positioned when you have it styled. We recommend some practice fittings at home before your styling appointment, so there's no risk of fringes or bangs being cut too short because the prosthesis wasn't fitted correctly. To remove, slide a small finger under the cap edge above or behind each ear, to allow air to release the vacuum seal. Lift the hairpiece off your head. Do not put your finger in under the front hairline (you'll stretch it!) or under the nape edge (this could tear the cap above the ears!). Remember to be gentle with your prosthesis we want you to enjoy it for as long as possible!